All packages are shipped through the US Post Office (USPS) or United Parcel Service (UPS). Please allow up to 24 hours to process orders. Orders are not processed on the weekends or holidays.
We do not control UPS or US Postal Service or their delay schedule. Severe weather, road closures, aircraft delays, incomplete address, acts of god, etc. can all affect delivery schedules. Many rural areas still take 2 days delivery time even with express mail. We will not refund shipping charges for UPS or the US Postal service not meeting their delivery time guidelines.
If an order is processed through paypal and then you request a refund, there will be a processing fee of $10. This is what we are charged to refund a transaction.
Return: We will provide a full refund for unopened items returned postmarked within 21 days of purchase. We will credit you for the price of the equipment. Buyer is responsible for ALL postage/shipping charges.
Exchange: if you make a mistake ordering, and order the wrong item, we will exchange as long as the item is unopened/undamaged. The customer will be responsible for ALL postage/shipping charges. We do not refund shipping charges.